Nice to meet you. 👋

Senior User Researcher Consultant working at Opencast.

5 years experience working as a user researcher in the public and private sector.

Having previously worked extensively in education and abroad, my experience spans a breadth of cultures and age groups. I bring a wide skill set to the user researcher role. People have always been at the centre of my work. A strong advocate of user centred design and passionate about creating services that include and enable users.

Read some of my recent posts:

• How a user-centred approach is improving principles for sustainable services March 2025
• Why we must all mind the digital exclusion gap Oct 2023
• Top considerations before conducting user research | UX Collective Sep 2022
• Using Trello for User Research | UX Collective May 2022
• Why must design teams consider the growing digital divide in the UK? | Sopra Steria Feb 2022
• Reviewing the ‘user experience’ of language learning in schools Jul 2021

If you want to get in touch, it’s clarelwelch@gmail.com or you can find me on LinkedIn.

In my free time, I love socialising, writing, watching a good series or documentary, reading a book I can get lost in, completing a crossword (or at least giving it a go), planning my next adventure, dancing to Lady Gaga, trying new foods and eating pizza.

Way too much pizza. 🍕